ServiceNow ServiceNow-CSA : ServiceNow Certified System Administrator ExamExam Dumps Organized by Baozhai
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Test Number : ServiceNow-CSA
Test Name : ServiceNow Certified System Administrator
Vendor Name : ServiceNow
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During this 3 day interactive training course you will perform system administration functions in your own instance; a safe sandbox. You will start by performing core configuration tasks, and work with UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts, then use the Mobile Platform and activate Plugins. You will also add users, groups and roles, then manage data with Tables, the CMDB, Import Sets and Update Sets. You will work with two key Process Applications, the Knowledge Base and the Service Catalog then create Workflow activities and approvals. You will move on to configure Alerts and Notifications, view Upgrade History and Status, control System Access and Data Security, and create Baseline Performance Metrics. Finally, you will run Reports, configure SLAs, perform Instance Branding and Customization. Throughout the course, social IT elements will be integrated to demonstrate best practices and communicate with other students and training department personnel.
Module 1 Core Configuration
Configure Navigation, Search and UI options, manage Lists, Forms and Filters, Work with UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts, Use the Mobile Platform and activate Plugins
1. Configuration Essentials Lab: Enable new UI then create Bookmarks; personalize Lists and Forms (with Challenge Component); Create and apply Filters
2. Core Configuration Lab: Create and modify UI Policies, UI Policy Actions, Data Policies and UI Actions; Create a Business Rule; Create a Client Script
3. Mobile Lab: get IOS Simulator (Mac) or Android Simulator (Windows) then create a new Lost Prototype Incident
4. Plugins Lab: Activate the Syntax Editor Plugin, Personalize the System Plugins List View to display the "Has Demo Data" column and the LiveFeed Document Plugin
Module 2 User Administration
Configure User Accounts, Groups, and Roles
1. User Administration Lab: Add Users, Add new Group Automatically Associated with New User Record, Assign Roles to a Group, Add Users to new Groups, Create and test New Assignment Rule
Module 3 Manage Data with Tables and the CMDB
Add new Tables, Applications and Modules and add Configuration Items (Cis) to the CMDB
1. Tables Lab: Create and Extend Tables, Add Dictionary Override
2. CMDB Lab: Add and Map CIs, Analyze Problems Using BSM Map
Module 4 Manage Data with Import Sets and Update Sets
Create Import Sets and Transform Maps, and create and apply Update Sets
1. Import Sets Lab: Work with Import Sets and Transform Maps
2. Update Sets Lab: Create then Retrieve an Update Set
Module 5 Process Applications
Work with two key ServiceNow Process Applications, Knowledge Base and Service Catalog
1. Knowledge Base Lab: Create and Attach Knowledge Base Articles, View and Edit Knowledge Navigation Add-ons
2. Service Catalog Lab: Create Service Catalog Items, Add Variables to Catalog Items, Add a Variable Set to a Catalog Item, Create a Service Catalog Order Guide
Module 6 Workflows
Workflow Activities, Approvals and Administration
1. Workflows Lab: Create New Workflow and Approvals for an iPhone 4S
Module 7 Core Application Administration
Configure Alerts and Notifications, View Upgrade History and Status, Control System Access and Data Security, and create Baseline Performance Metrics
1. Notifications Lab: Observe a Business Rule and Registry associated with a P1 Change Event, Create a Notification based upon a Business Rule, Configure and send an email notification, Create an SMS a notification
2. Upgrades Lab: Confirm Release and Upgrade Status, Edit New Build Notifications
3. Application Security Lab: Provide Application and Module Access for a specified role, Create an Access Control Rule to allow record Read Access, Create an Access Control Rule to restrict column Read Access
4. Performance Baselines Lab: Establish Baseline Statistics
Module 8 Service Administration
Run Reports, Configure SLAs, Perform Instance Branding and Customization, and Work with Social IT
1. Reports Lab: Run Reports and work with Gauges and Homepages
2. SLAs Lab: Define an SLA for iPhone 4S Catalog Requests
3. Customization Lab: Customize Your Instance: Change banner color, Modify instance name, Add a branding logo
4. Social IT Lab: Chat with a partner; one taking ITIL role, the other taking the System Administrator role, Configure Live Feed to Automatically Post High Priority Incidents
Module 9 Case Study
The Case Study has been divided into 8 task categories to guide to your deployment:
Task 1 : Adding Users, Groups and Roles
Task 2 : Customizing Your Instance
Task 3 : Importing Users
Task 4 : Scheduling Reports
Task 5 : Adding Knowledge Base Articles
Task 6 : Personalizing Homepages
Task 7 : Configuring Security
Task 8 : Displaying External Webpages
Industry experience with database concepts and system management.
ē System administrator role and/or access to ServiceNow administrative applications and modules.
ē Some knowledge of IT Help Desk processes and the incident, problem, and change workflows is also helpful.
ē Three (3) to six (6) months experience using and/or maintaining a ServiceNow instance.
ē General familiarity with industry terminology, acronyms, and initialisms
User Interface & Navigation (20%)
- ServiceNow Overview
- Lists and Filters
- Forms and Templates
- User Administration
- Task Management
Database Administration (30%)
- Data Schema
- Application/Access Control
- Import Sets
< Self-Service & Process Automation (20%)
- Knowledge Management
- Service Catalog
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Infosys has bought GuideVision, a administration consultancy enterprise with a robust European presence as a ServiceNow accomplice.¬†
introduced on Monday, the deal is designed to supply Infosys' commercial enterprise options portfolio a lift, in addition to supply access to practicing facilities and a ServiceNow distribution platform within the European vicinity.¬†
The monetary terms of the deal had been no longer disclosed. youngsters, stories estimate the deal may additionally were signed for up to 30 million euros.¬†
See also:¬†Secureworks acquires vulnerability administration platform Delve
Co-headquartered by using Pavel Muller and Norbert Nagy, Prague, Czech Republic-primarily based GuideVision is a expertise consultancy company concentrated on ServiceNow consulting, implementations, practicing, and aid. ¬†
ServiceNow, on present as each software-as-a-carrier (SaaS) and Platform-as-a-carrier (PaaS), is a cloud ecosystem for the administration of business workflows, tasks, and operations. The equipment can even be used to implement automation for mundane business projects.¬†
GuideVision specializes in consultancy for imposing ServiceNow and operates a working towards academy. The firm has centered nearshore capabilities within the Czech Republic, Hungary, and Poland, and additionally has a presence in Germany and Finland.¬†
CNET:¬†Hackers out of Russia, China, Iran are targeting US election, Microsoft finds
in addition, GuideVision is the creator of SnowMirror, an information replication device for ServiceNow circumstances.¬†
in response to Infosys, SnowMirror might be brought to the firm's Cobalt portfolio as a part of the acquisition agreement. Infosys President Ravi Kumar talked about the deal "reaffirms their dedication to the transforming into ServiceNow ecosystem."
TechRepublic:¬†22 cybersecurity lessons for aspiring and in-demand IT security pros
"we're happy to turn into a part of the Infosys family and they strongly agree with that the shared underlying values are a good groundwork for their standard desires sooner or later," Muller commented. "Our mixed advantage will additional pressure their purchasers' digital transformation in the European market."
The acquisition is expected to shut all the way through Q3 2021, area to regulatory approval.¬†outdated and connected insurance
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