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Apple SVC-16A : Apple Service Fundamentals Exam

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Test Number : SVC-16A
Test Name : Apple Service Fundamentals
Vendor Name : Apple
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SVC-16A exam Format | SVC-16A Course Contents | SVC-16A Course Outline | SVC-16A exam Syllabus | SVC-16A exam Objectives


Apple Service Fundamentals is a 2-day course that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals exam (SVC-16A) fulfills the prerequisite for Apple Certified Mac Technician (ACMT) 2016 and Apple Certified iOS Technician (ACiT) 2016 certification. Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Students knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing.

Course Objectives:
Upon completion of the Apple Service Fundamentals course, students will be able to:
Identify and validate customer engagement skills such as empathy, setting expectations, positioning a refusal of service, and conflict resolution
Position a repair, upgrade, or attachment so its clear that the recommendation helps to solve the customers issue
Identify and validate strategies for setting realistic resolution expectations
Identify and practice ESD precautions
Identify the customer statements that generate a Safety First case
Demonstrate the proper and safe handling of batteries and portable computer case assemblies with a built-in battery, and respond to events that involve these batteries
Explain why documentation is important to the service workflow.
Understand the components of clear, concise, and complete case notes and the negative impact of poor case notes.
Find and use any Apple products serial number to determine its level of coverage
Describe the importance of accurate troubleshooting to the business and the customer
Demonstrate basic troubleshooting and deductive reasoning skills, including the use of smart questioning techniques and first-level
evaluation and isolation skills
List the tools and resources that are available to help troubleshoot

Course Outline:
Customer Experience Skills and Managing Customer Expectations
Determining Service Levels
Documenting Customer Interactions
ESD Precautions
Recognizing Safety Issues
Embedded Battery Safety
Basic Troubleshooting



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Supreme courtroom to do pilot examine for computerized Bar checks | SVC-16A PDF Questions and Study Guide

BAR EXAMS. Aspiring lawyers are greeted by supporters as they take the last day of the 2019 Bar Exams at the University of Santo Tomas in Manila on Sunday, November 24. Photo by Ben Nabong/Rappler

BAR checks. Aspiring legal professionals are greeted by way of supporters as they take the remaining day of the 2019 Bar checks at the school of Santo Tomas in Manila on Sunday, November 24. image by using Ben Nabong/Rappler

MANILA, Philippines – The Supreme court can be doing a pilot examine to computerize the Bar examinations, in line with affiliate Justice Marvic Leonen.

Leonen is the 2020 Bar chairman, and as such delivered the keynote address right through the online oath-taking of 2019 Bar passers on Thursday, June 25. It become not clear even if the pilot verify is aimed for implementation for the 2020 Bar.

"I have also been given the go sign to drive a assignment to determine the a lot of digital systems for a pilot examine in computerizing the Bar, including how applicants answer the exam questions," Leonen said all the way through the oath-taking.

"this would be a reduction to those who would come after you, with writing as dangerous as many as the justices of the Supreme courtroom," observed Leonen.

It became prior introduced that the 2020 Bar examinations would be postponed to "sometime in 2021" on account of uncertainties over the pandemic. it's historically held Sundays of November ever year.

Leonen additionally said he wanted to "trigger a dialog on the true nature of the Bar and make its practices greater competitively priced."

This has been a longtime debate within the criminal schooling, as some certified consider legislations schools flip themselves into Bar schools, aimed basically at making students flow or accurate the Bar as opposed to getting to know the essence of law and justice.

"The Bar is in simple terms a qualifying examination, no longer a determinant of how first rate you might be as a lawyer. definitely it is going to now not measure your value as an individual," noted Leonen.

Leonen follows the reforms within the 2019 Bar examinations, the place Bar chair Senior affiliate Justice Estela Perlas Bernabe revised the syllabus, and eliminated Topics that are out of date or now not central within the practice.

"it's the intention of the present Bar chair to take a hard appear at the quite a lot of rituals that add pointless power on the candidates, including the utility of midnight and ultimate-minute information from smartly-which means supporters and the manner they evaluate the solutions within the examinations and present the outcomes," pointed out Leonen.

Leonen earlier spoke of he would pitch a flow-or-fail design for Bar results, a departure from the decades-lengthy observe of scoring examinees to the decimal, and making a spectacle out of the precise 10.

"quickly adequate they will make the relevant proposals for the honour of the court en banc. Chief Justice Diosdado Peralta has ensured that I could work with the subsequent bar chairpersons with a purpose to have a strategic view of the reforms that would turn up," pointed out Leonen. – Rappler.com


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