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Test Number : SVC-16A
Test Name : Apple Service Fundamentals
Vendor Name : Apple
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SVC-16A test Format | SVC-16A Course Contents | SVC-16A Course Outline | SVC-16A test Syllabus | SVC-16A test Objectives

Apple Service Fundamentals is a 2-day course that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals test (SVC-16A) fulfills the prerequisite for Apple Certified Mac Technician (ACMT) 2016 and Apple Certified iOS Technician (ACiT) 2016 certification. Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Students knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing.

Course Objectives:
Upon completion of the Apple Service Fundamentals course, students will be able to:
• Identify and validate customer engagement skills such as empathy, setting expectations, positioning a refusal of service, and conflict resolution
• Position a repair, upgrade, or attachment so its clear that the recommendation helps to solve the customers issue
• Identify and validate strategies for setting realistic resolution expectations
• Identify and practice ESD precautions
• Identify the customer statements that generate a Safety First case
• Demonstrate the proper and safe handling of batteries and portable computer case assemblies with a built-in battery, and respond to events that involve these batteries
• Explain why documentation is important to the service workflow.
Understand the components of clear, concise, and complete case notes and the negative impact of poor case notes.
• Find and use any Apple products serial number to determine its level of coverage
• Describe the importance of accurate troubleshooting to the business and the customer
• Demonstrate basic troubleshooting and deductive reasoning skills, including the use of smart questioning techniques and first-level
evaluation and isolation skills
• List the tools and resources that are available to help troubleshoot

Course Outline:
• Customer Experience Skills and Managing Customer Expectations
• Determining Service Levels
• Documenting Customer Interactions
• ESD Precautions
• Recognizing Safety Issues
• Embedded Battery Safety
• Basic Troubleshooting

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examine: investors Say Tesla, Apple And Microsoft had been 2020's accurate stocks | SVC-16A Latest Questions and PDF Braindumps

a traffic light sitting on the side of a building © supplied by means of Benzinga

every yr, Sharesight20 appears returned on the suitable 20 buy and sell trades made by way of Sharesight users all through the year.


Benzinga analyzed statistics from the 2020 edition of the Sharesight20USA image. So, what have been the true trades of 2020 according to the Sharesight person base?

right here are highlights from Sharesight’s examine. which you can read the total file here.


electric vehicle producers and EV carrier corporations had been within the spotlight for 2020. So it may no longer come as a surprise that respondents from Sharesight’s analyze discovered Elon Musk’s Tesla Inc (NASDAQ: TSLA) the exact stock from 2020.

What helped force shares of Tesla higher over the course of the yr? closing July, Tesla recorded a earnings for the third consecutive quarter. In August Tesla shares crossed $2,000 ahead of the inventory split. December noticed Tesla enter the S&P 500 at a weighting of 1.sixty nine% and the fifth-largest company standard.

in September, Tesla held a battery day. Musk and others at the business pointed out Tesla's future battery technology, the brand new 4680 battery cells and Tesla's plans to reduce battery expenses by means of as much as 50%.

Tesla's inventory is up about 92% due to the fact that battery day. The inventory trades around $845 at book time.


Respondents from Sharesight’s study voted Apple Inc (NASDAQ: AAPL) because the 2nd-premiere change of 2020. last summer was variety to Apple with chinese language iPhone earnings increasing by 225% within the 2nd-quarter and Apple fitting the first U.S. business to hit a $2 trillion market cap.

The Cupertino-based tech huge might additionally quickly be concerned in the construction of electric powered motors. studies emerged this month that Apple and Hyundai Motor company (pink: HYMTF) might forge a partnership to make electric powered cars within the U.S. starting round 2024.

Apple trades at $129 per share.


investors who participated in Sharesight’s record spoke of Microsoft organisation (NASDAQ: MSFT) became the third gold standard change of 2020. probably the most noteworthy Microsoft headlines Sharesight mentioned: bill Gates stepping down from the Microsoft board; In July, Microsoft reported $50 billion in earnings for fiscal 2020; In October, the company pronounced superb first-quarter 2021 results, the place the tech giant saw income up by way of 12%.

Shares of Microsoft trade at $213, off the fifty two-week low of $133.

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Sharesight's performance and tax reporting lets you track shares, listed bonds, and ETFs from over 30 exchanges worldwide. that you would be able to additionally song forty world currencies, in addition to unlisted investments corresponding to fastened interest and property.

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