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Apple SVC-16A : Apple Service Fundamentals Exam

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Test Number : SVC-16A
Test Name : Apple Service Fundamentals
Vendor Name : Apple
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SVC-16A test Format | SVC-16A Course Contents | SVC-16A Course Outline | SVC-16A test Syllabus | SVC-16A test Objectives


Apple Service Fundamentals is a 2-day course that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals test (SVC-16A) fulfills the prerequisite for Apple Certified Mac Technician (ACMT) 2016 and Apple Certified iOS Technician (ACiT) 2016 certification. Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Students knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing.

Course Objectives:
Upon completion of the Apple Service Fundamentals course, students will be able to:
• Identify and validate customer engagement skills such as empathy, setting expectations, positioning a refusal of service, and conflict resolution
• Position a repair, upgrade, or attachment so its clear that the recommendation helps to solve the customers issue
• Identify and validate strategies for setting realistic resolution expectations
• Identify and practice ESD precautions
• Identify the customer statements that generate a Safety First case
• Demonstrate the proper and safe handling of batteries and portable computer case assemblies with a built-in battery, and respond to events that involve these batteries
• Explain why documentation is important to the service workflow.
Understand the components of clear, concise, and complete case notes and the negative impact of poor case notes.
• Find and use any Apple products serial number to determine its level of coverage
• Describe the importance of accurate troubleshooting to the business and the customer
• Demonstrate basic troubleshooting and deductive reasoning skills, including the use of smart questioning techniques and first-level
evaluation and isolation skills
• List the tools and resources that are available to help troubleshoot

Course Outline:
• Customer Experience Skills and Managing Customer Expectations
• Determining Service Levels
• Documenting Customer Interactions
• ESD Precautions
• Recognizing Safety Issues
• Embedded Battery Safety
• Basic Troubleshooting



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Apple Apple learn

Apple Launches instructor Portfolio, Updates discovering Apps | SVC-16A boot camp and test Questions

Apple Inc (NASDAQ: AAPL) unveiled on Tuesday the Apple teacher Portfolio and updates to its Schoolwork and classroom apps and the everyone Can Create curriculum.

What came about: Apple’s new instructor Portfolio provides teachers a platform to create an anthology of lessons, while updates to its researching apps and curriculum program will offer greater artistic easy methods to teach and be taught.

the brand new Apple instructor Portfolio product is designed for teachers to create a group of their most artistic and engaging instructions to share with colleagues and leadership groups as an indication of expert increase. 

“Reflecting on what worked — and what didn’t — results in transformation within the educating practice, and the portfolio acts as a journal to catch those milestones,” Apple wrote in its blog.

Apple is updating the Schoolwork and school room apps to allow faraway gaining knowledge of to occur alongside, or in the absence of, in-classroom gaining knowledge of. The updates have new elements enabling teachers to computer screen student growth on assignments as well as giving academics and students the skill to view each other's iPad or iMac screens when students are remote learning.

Apple’s updates to its everybody Can gain knowledge of curriculum permits students and teachers to make use of up to date courses similar to GarageBand, iMovie, Clips, Keynote and photos. academics and college students can put in force these artistic-concentrated apps into training and assignments to help students creatively express their figuring out of field remember.

Why It matters: Globally, greater than 5,000 okay-12 age associations are presently the usage of the each person Can Create curriculum. Over the course of the COVID-19 pandemic, training programs all the way through the area needed to digitally transform so researching may proceed all through reside-at-home orders. The updates Apple is making to its education-concentrated items assist college methods put together when college students study outside of the school room, which is likely to continue to be for the foreseeable future.

What’s next: Apple trainer Portfolio is now attainable without charge to lecturers in the course of the Apple teacher studying center. The each person Can Create guides are available through Apple Books and new models of Schoolwork and lecture room will soon be accessible through AppleSeed for IT.

“After this unparalleled 12 months, they wish to proceed to encourage every educator as plenty as they encourage us,” pointed out Susan Prescott, Apple’s vice president of worldwide Developer relations and Product marketing for commercial enterprise and education. 

(photo: Apple)

© 2021 Benzinga.com. Benzinga does not deliver investment suggestions. All rights reserved.


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