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Apple SVC-16A : Apple Service Fundamentals Exam

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Test Number : SVC-16A
Test Name : Apple Service Fundamentals
Vendor Name : Apple
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SVC-16A exam Format | SVC-16A Course Contents | SVC-16A Course Outline | SVC-16A exam Syllabus | SVC-16A exam Objectives


Apple Service Fundamentals is a 2-day course that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals exam (SVC-16A) fulfills the prerequisite for Apple Certified Mac Technician (ACMT) 2016 and Apple Certified iOS Technician (ACiT) 2016 certification. Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Students knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing.

Course Objectives:
Upon completion of the Apple Service Fundamentals course, students will be able to:
• Identify and validate customer engagement skills such as empathy, setting expectations, positioning a refusal of service, and conflict resolution
• Position a repair, upgrade, or attachment so its clear that the recommendation helps to solve the customers issue
• Identify and validate strategies for setting realistic resolution expectations
• Identify and practice ESD precautions
• Identify the customer statements that generate a Safety First case
• Demonstrate the proper and safe handling of batteries and portable computer case assemblies with a built-in battery, and respond to events that involve these batteries
• Explain why documentation is important to the service workflow.
Understand the components of clear, concise, and complete case notes and the negative impact of poor case notes.
• Find and use any Apple products serial number to determine its level of coverage
• Describe the importance of accurate troubleshooting to the business and the customer
• Demonstrate basic troubleshooting and deductive reasoning skills, including the use of smart questioning techniques and first-level
evaluation and isolation skills
• List the tools and resources that are available to help troubleshoot

Course Outline:
• Customer Experience Skills and Managing Customer Expectations
• Determining Service Levels
• Documenting Customer Interactions
• ESD Precautions
• Recognizing Safety Issues
• Embedded Battery Safety
• Basic Troubleshooting



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Supreme court docket to do pilot test for computerized Bar assessments | SVC-16A exam Braindumps and Practice Test

The Supreme court docket should be doing a pilot check to computerize the Bar examinations, in accordance with affiliate Justice Marvic Leonen.

Leonen is the 2020 Bar chairman, and as such delivered the keynote address right through the online oath-taking of 2019 Bar passers on Thursday, June 25. It was no longer clear even if the pilot check is aimed for implementation for the 2020 Bar.

"I actually have also been given the go sign to force a undertaking to check the a variety of digital systems for a pilot examine in computerizing the Bar, together with how applicants answer the exam questions," Leonen said all through the oath-taking.

"this is able to be a aid to people who would come after you, with writing as dangerous as many as the justices of the Supreme courtroom," spoke of Leonen.

It became past introduced that the 2020 Bar examinations would be postponed toΒ "sometime in 2021" on account of uncertainties over the pandemic. it's historically held Sundays of November ever yr.

Leonen also talked about he wanted to "set off a conversation on the real nature of the Bar and make its practices extra cost-effective."

This has been a longtime debate in the criminal schooling, as some experts considerΒ law faculties flip themselves into Bar colleges, aimed in most cases at making college students circulate or top the Bar as opposed to getting to know the essence of law and justice.

"The Bar is only a qualifying examination, no longer a determinant of how respectable you can be as a attorney.Β  definitely it's going to not measure your value as someone," said Leonen.

Leonen follows the reforms in the 2019 Bar examinations, the place Bar chair Senior associate Justice Estela Perlas Bernabe revised the syllabus, and removed syllabus that are out of date or now not imperative in the practice.

"it's the intention of the existing Bar chair to take a hard appear on the a variety of rituals that add useless force on the candidates, together with the utility of hour of darkness and remaining-minute suggestions from neatly-that means supporters and the way they consider the answers in the examinations and existing the outcomes," observed Leonen.

Leonen prior spoke of he would pitch a flow-or-fail design for Bar results, a departure from the decades-lengthy observe of scoring examinees to the decimal, and making a spectacle out of the suitable 10.Β 

"quickly satisfactory they can make the suitable proposals for the dignity of the court docket en banc. Chief Justice Diosdado Peralta has ensured that I may work with the next bar chairpersons with the intention to have a strategic view of the reforms that might take place," observed Leonen. – Rappler.com


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