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Test Number : C9560-656
Test Name : IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
Vendor Name : IBM
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C9560-656 test Format | C9560-656 Course Contents | C9560-656 Course Outline | C9560-656 test Syllabus | C9560-656 test Objectives

Exam Title : IBM Certified Deployment Professional - SmartCloud Control Desk V7.5 Service Request Management
Exam ID : C9560-656
Exam Duration : 90 mins
Questions in test : 61
Passing Score : 41 / 61
Official Training : IBM SmartCloud Control Desk 7.5.1 Service Request Management Fundamentals
Exam Center : Pearson VUE
Real Questions : IBM SmartCloud Control Desk Service Request Management Implementation Real Questions
VCE VCE exam : IBM C9560-656 Certification VCE Practice Test

System Setup and Configuration
- Given IBM SmartCloud Control Desk (SCCD) has been installed and you have administrator rights, configure security groups so that users can have access to express or advanced Service Requests and Incidents views.
- Given SCCD has been installed, describe the available workflow options included in service catalog so that service request approval and fulfillment process for a service request can be automated using workflows provided with the product.
- Given that SCCD has been installed, customer should know about the available optional contents so that these can be used to assist the client to have their environment operational in a shorter period of time.
- Given that SCCD is installed, understand how to use Automation Scripts application so that common tasks can be done without deploying Java files or restarting the server.

Work with Operational Data
- Given a user has been authorization to access and use the self service center, explain the various parts and functionality of the self service center so that the user understands how the Self Service Center can be used to create/view many common requests/tasks.
- Given administrator privileges for the Self Service Center, configure the Self Service Center so that the Self Service Center is configured and can be used by end users to create/view common requests/tasks.
- Given full access to the Response Plan application and that job plan, actions, communication templates and ticket templates have been created, use the Response Plans application to complete the response plan details and select the proper Response Plan criteria so that the response plan is successfully created and can be applied to records of the related object.
- Given full access to the Job Plans application, use the Job Plans application to create a new job plan by completing the required details and creating the necessary tasks so that a job plan has been created defining a set of activities that is required to be executed in order to fulfill a particular request or work item.
- Given full access to the Service Groups application, use the Service Groups application to create a Service Group by completing the Service Group details and specifying the services for the group so that a service group is successfully created and can be applied to service requests, incidents, and problems.
- Given full access to the SLAs application and actions and communication templates are created, use the SLAs application to create the SLA and to complete the SLA details and select the proper SLA criteria so that the SLA is successfully created and can be applied to records of the related object.
- Given SCCD administrator privileges and access to the Survey Management application, use the Survey Management application to create and manage survey questions so that survey questions are created and can be used in a survey.
- Given the survey questions and answer sets have been created, create a survey so that the survey is ready to be used by the ticket, Incident and Problem application allowing the customer to rate the quality of services that has been provided.
- Given SCCD has been installed, understand the use of communication templates in Service Desk applications so that frequently used email communications in SCCD can be standardized.

Configure Service Desk
- Given the customers need to understand the ticket types available in IBM Smart Cloud Control Desk (SCCD), explain the service request ticket type so that the customer understands when it is used and who can create the Service Request ticket type.
- Given the need to understand the ticket types available in SCCD, explain the Incident ticket type so that the customer understands when it is used and who can create the Incident ticket type.
- Given the customers need to understand the ticket types available in SCCD, explain the Problem ticket type so that the customer understands when it is used and who can create the Problem ticket type.
- Given the customers need to understand solutions in SCCD, explain solution records and the Solution application so that the customer understands when it is used.
- Given that the SCCD has been installed and the system has been set up, create a new Service request so that a user request or issue can be recorded, managed and tracked.
- Given that the SCCD has been installed and the user has the appropriate privileges, create a new Incident so that an incident is recorded to capture information about an event that deviates from standard service or an event that might disrupt the quality of that service.
- Given that the SCCD V7.5 has been installed and the system has been set up, create a problem so that it can be managed and tracked.
- Given that the SCCD V7.5 has been installed and the system has been set up, user is given the read and write access to Solution application, create solutions and assign an owner or owner group to a solution so that a solution can be associated with a service request, incident, or problem ticket.
- Given that the SCCD V7.5 has been installed and the system has been set up, create a ticket template as per customer's requirements so that a ticket template has been created and can be applied to service requests, incidents, and problems.
- Given that the SCCD V7.5 has been installed and the system has been set up, modify the priority matrix per customer's requirements so that the priority matrix values have been updated and is ready to be used in service requests, incidents ,and problems.
- Given that the SCCD has been installed and the system has been set up, configure the system properties and PmObjSearchCron cron task as per customer's requirements so that Global Search has been enabled and users can search across service desk applications.

Configure Service Catalog
- Given a customers need to understand the service catalog, describe the applications available in IBM SmartCloud Control Desk (SCCD) for service catalog and their capabilities so that an individual understands how the service catalog applications can be used.
- Given the need to setup the service catalog, outline the prerequisite steps so that once they are completed offerings and catalogs can be created.
- Given an understanding of the Offerings application, describe the options to consider when creating offerings so that offerings can be configured to meet specific business requirements.
- Given a customer's need to understand catalogs, describe the options to consider when creating catalogs using the Catalogs application so that they understand how they can be configured to meet specific business requirements.
- Given that SCCD has been installed and the system setup, create a Cart Template so that the cart can be saved and reused for future requests.

- Given an understanding of integration options for service request management, describe them and their key capabilities.
- Given the need to take control of remote workstations or servers in order to analyze and solve problems, explain, install and configure Tivoli Remote Diagnostics functionality so that service desk analysts can use Tivoli Remote Diagnostics to take control of remote workstations or servers.

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course to tech singularity: IBM lays out its quantum computing roadmap | C9560-656 Study Guide and braindumps

Society has not yet reached singularity, the hypothetical factor in time at which technological boom surpasses human skills and should both destroy the area or put it aside. In a newly published roadmap, IBM today set stellar desires when it comes to a potential know-how to attain that singularity: quantum computing.

IBM’s roadmap details how massive Blue within the short time period is planning to convey a quantum processor that has greater than 1,000 qubits of processing vigour by way of the end of 2023

IBM’s latest quickest processors correct out at sixty five qubits, and Intel Corp.’s quickly existing quantum processor runs at 49 qubits. As Intel notes, relevant quantum processing makes use of “superposition and entanglement potentially allow computing at unparalleled tiers of massive parallelism.”

The 2023 planned quantum processor, dubbed the IBM Quantum Condor, isn’t conveniently a matter of offering extremely quickly processing energy however additionally requires aiding expertise. The brief edition is that IBM is developing a fridge, however now not just any cooling gadget. to cool the Quantum Condor, IBM has developing a “dilution refrigerator higher than any at the moment obtainable commercially.”ibmq1

IBM’s direction to Condor — the business names its chips after birds — had been also unique in its roadmap. The enterprise plans to present a Hummingbird chip with 65 qubits later this 12 months, up from its current 27-qubit Falcon. It plans to present an Eagle Chip with 127 qubits in 2021 and Osprey with 433 qubits in 2022.

beyond 2023 is the place things get both remarkable or horrifying depending on the talents effect that a singularity might have on society. IBM describes a direction to 1 million qubits and past. The exponential upward push to that stage of computing power probably has no conclusion as a result of Moore’s legislation doesn’t apply to quantum computing.

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