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answers to your VoIP questions | 920-106 Study Guide and test Questions

if you’re seriously due to the fact that making the voice-over-IP plunge, you little doubt have numerous questions ranging from the technical to the financial to the political.

Can VoIP site visitors traverse firewalls? Can it in fact retailer us funds? what is the surest solution to get IT and telecom staffs to work together?

In wrapping up their collection on convergence, we’ve taken a crack at answering just a few of those questions.

Can my LAN deal with VoIP?

IP telephony works top of the line on LANs operating switched 10/100M bit/sec Ethernet to the laptop and switched Gigabit Ethernet in the backbone. if you’re still connecting computers with hubs, and you need IP telephony, an upgrade is probably so as.

Having LAN switches that guide quality-of-carrier (QoS) applied sciences, reminiscent of 802.1p traffic prioritization, virtual LAN tagging or Differentiated functions, also is important. Many IP telephony carriers construct QoS into their device, so a network missing QoS-enabled switches also is a candidate for an upgrade if IP telephony is your aim – notwithstanding there are users who have QoS-equipped switches and get via without flicking the QoS swap, preferring to just tolerate the occasional snaps and pops on the road.

Do I must throw out my PBX?

groups akin to Cisco programs Inc. and 3Com Corp., which have no usual PBX installed base, have pushed their customers to make a wholesale swap from circuit-switched telephony to IP. Avaya Inc., Siemens AG, Nortel Networks Corp., NEC Corp. and other agents of normal PBXs offer IP playing cards for their programs as a way to “IP-allow” them. IP enabling a PBX lets consumers lengthen their PBXs to department places of work by means of IP WAN connections, and even to IP or digital phones inside a corporate headquarters.

What’s the voice quality like?

It will also be as good or stronger than regular voice exceptional. but excellent is within the ear of the beholder, so the answer is dependent upon how discriminating your company’s end users are. Some businesses don’t agonize a whole lot concerning the first-rate of VoIP for definite internal calls. but when the calls are concerned without delay with profits generation, companies typically have a far better commonplace.

if you want to measure the best of a VoIP call, there are strategies, together with the MedianOpinion rating (MOS) check, endorsed with the aid of the foreign Telecommunications Union (ITU). MOS involves gathering americans right into a room to take heed to calls, after which group participants fee nice on a scale from 1 to 5. Voice-first-class trying out tools according to desktop algorithms are also accessible from providers comparable to Agilent technologies Inc. and Empirix Inc.

Is VoIP definitely less high priced?

You could make a good case for it, but it’s hard to provide a blanket answer. Theoretically that you could eliminate some telephone trunks in case you use a single network for all traffic. that you could evade costly toll charges, in particular for international calls. you can reduce the administrative cost of moving telephones when a person alterations offices or somebody is employed or fired. You could get by way of with fewer employees if you merge data and telecom staffs. but you have to factor within the charge of exact machine, expanded site visitors in your facts community that may require larger, greater expensive links to provider suppliers and better-priced functions in line with stringent service-level agreements that voice requires. Some users be concerned that as a result of VoIP is comparatively new, software updates can be greater general than with common PBXs, making the protection of IP PBXs more costly. You ought to crunch your own numbers and examine no matter if it makes sense for you.

If the vigor goes out, does the VoIP network reside up?

in the ordinary voice world, phones are powered through the PBX, which is usually powered through a lower back-up energy source, that can sustain the equipment through most outages. operating voice over a LAN introduces greater gadgets into the voice community equation – and that means there are more facets alongside the community that may also be suffering from an outage and create cell service complications.

One safety measure to take is to put again-up vigor resources on all LAN switches that join IP telephones and IP PBXs. Most essential to making certain telephone connectivity in an outage, although, is to be certain telephones are powered over their network connections. carriers such as Avaya, Cisco and Nortel sell Ethernet switches that can carry electrical vigor together with Ethernet LAN connectivity.

What occurs to VoIP if the network fails?

In VoIP deployments the place a centralized IP PBX controls far flung-workplace phones, the WAN connection is a voice and facts lifeline. If the link goes down, dial tone as well as web and community entry can be lost. Some carriers include expertise of their routers or faraway gateways that lets faraway IP mobilephone clients to continue making mobilephone calls through a returned-up T-1 or ISDN line if the main links to a significant IP PBX are misplaced.

Do I should buy special phones?

in case you do VoIP to the laptop you want IP phones, and not simply any IP telephones. notwithstanding all LAN telephony equipment is Ethernet-based mostly, it does not yet offer the equal level of interoperability as Ethernet desktop networking. here's because most vendors have proprietary protocols and application operating on their phones and speak to servers that don’t work with these in others’ items. Some IP mobile systems support requisites protocols equivalent to H.323, Session Initiation Protocol (SIP) and Media Gateway handle Protocol. This lets users purchase commodity IP telephones from providers corresponding to Pingtel Inc., Polycom Inc. and symbol technologies Inc.

Many carriers even have gateways that permit analog or digital sets for use on their IP-primarily based call servers.

What protocol do i take advantage of?

The choice now could be between the tried-and- authentic and the innovative. H.323 products can be found, solid and deployed. SIP holds promise for brand spanking new and extra dynamic applications, however has now not been put during the paces in many corporate networks.

What cool new capabilities do they get?

Tops on the record is unified messaging. Most VoIP equipment makers have crafted items that permit end users study electronic mail and hearken to voice mail from a single in-field, integrated with functions reminiscent of Microsoft Corp.’s alternate and IBM Corp.’s Lotus Notes.

Telecommuters are taking advantage of IP telephony also. workers with home VPN connections and IP phones (or workstation-primarily based “softphones”) can extend their 4-digit extensions to the domestic workplace.

Many IP phones have become more like skinny IP clients than phones. Many include lcd displays that permit users interface with net-based functions and even surf the cyber web. Some clients enabled IP telephones to tap into returned-end XML or Java application servers.

How at ease is VoIP?

VoIP equipment is in accordance with servers that are as vulnerable to assaults as any others. they are liable to viruses, so a daily regimen of updates and patches is required. a lot of these gadgets have net-based management, which also ought to be monitored and remedied for bugs and vulnerabilities.

Isn’t it challenging to get IP voice via a firewall?

yes, however this may also be labored out. unless every mobile at a web page has a public IP tackle, the firewall will exchange the source IP tackle as packets circulate from the mobile and out onto the WAN IP hyperlink. however the firewall only does this in the headers, not on interior elements of the packet. When IP cellphone equipment picks up that the supply addresses in different constituents of the identical packets don’t in shape, it drops the packets. Firewalls and firewall add-ons are being developed in an effort to take care of this difficulty, however’s anything you must know about and contend with. a further firewall issue is that because they are designed to preserve out all but licensed site visitors, they'd maintain out authentic inbound telephone calls as well. A port may well be left open as a gap during which to initiate such calls, however your protection consultants may not like that. New equipment called session controllers set up persistent connections from backyard firewalls to IP phones inner firewalls to create a more comfy gap for inbound calls.

If I’m operating voice on what become previously simply a knowledge community, what becomes of my telecom staff?

here's a tricky one. Some IT executives who suggest transitions to IP voice cite the can charge mark downs their organizations will experience with the aid of laying off the telecom group of workers. in order to retailer their jobs, the telecom team of workers individuals often reply by way of attacking the viability of IP voice so as to postpone the projects. a success transitions have blanketed a cognizance of this battle and handled it. In some circumstances, pass-working towards IT and telecom group of workers has resulted in a great deal more desirable phone and information service. This merging of body of workers could no longer be viable in all instances, but it executives should still count on that the battle will come up and plan for how to take care of it.

What happens to QoS once I pass traffic off to my carrier issuer?

It may go appropriate out the window except you are making preparations along with your service. You should let the service know that you are transporting voice to its community and ask how the service can ensure the traffic will get precedence medicine.

The service could have a network that uses the identical priority markers you employ on your LAN or may be in a position to map your priority scheme into its priority scheme. The capability will seemingly can charge you further, however the carrier should come with measurable service-stage ensures to offer you some degree of consolation that voice will be treated well.

Does 911 nonetheless work?

It had improved. The know-how exists in order that when an conclusion consumer takes his phone and moves it to one other workplace, the 911 equipment knows concerning the new area, and emergency personnel can find the person. depending on whose equipment you purchase, updating the location database may require guide entries or it might limit the variety of instances a mobile may also be moved per day.

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Jim Love, Chief content Officer, IT World Canada

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